• Introduction
    NTC wants you to be fully satisfied with your purchase. This policy explains how returns, exchanges, and refunds are handled and the steps to follow.

  • Eligibility for Returns
    Products are eligible for return within [11/30/25] days from the delivery date. To be eligible, items must be unused, in original packaging, and in the same condition as received. Sale or clearance items may be non-returnable—check the product page for exceptions.

  • Damaged or Defective Items
    If you receive a damaged or defective product, contact us within 48 hours of delivery with photos and order details. We will promptly arrange a replacement or full refund after verification.

  • How to Request a Return
    Email our Returns Team at [info@newtone.com] with your order number, product name, reason for return, and photos if applicable. We will respond within 2 business days with return authorization and instructions.

  • Return Shipping
    Unless the return is due to our error (wrong, damaged, or defective item), the customer is responsible for return shipping costs. Use the provided return label if supplied; otherwise, choose a trackable shipping method. We recommend keeping the tracking number.

  • Inspection & Processing
    Once we receive the returned item, we inspect it. If it meets our return conditions, we will process the refund within 7–10 business days. We will notify you by email about the refund status.

  • Refund Method
    Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

  • Exchanges
    If you want an exchange (size, variant), request it in your return email. Exchanges are subject to stock availability.

  • Non-Returnable Items
    For hygiene/safety reasons, certain items (opened skincare, personalized products) may not be eligible for return—check product-specific policies.

  • Contact & Support
    For questions, contact [info@newtone.com] or call [+91 123456789]. We are here to help you every step of the way.